RMT Mailing Address:
PO Box 173
Bloomsbury NJ 08804-0173
RMT Customer Service Hours are
Monday-Friday, 10am-4pm ET
SHIPPING AND ORDERING INFORMATION
All Ready Made Trains orders to a USA street address are based upon actual UPS Shipping Charges. However, the UPS rate shown on Order Form may not be actual rate you are charged since RMT has a Preferred Customer Rate from UPS that cannot be shown on your Order Form. These rates are usually lower than the UPS rate shown on Order Form and will be listed only the Invoice included with your shipment. There is no additional handling charge added by RMTŪ. RMTŪ reserves the right to send, at our option, any USA orders by USPS/US MAIL/United States Postal Service or Fedex Ground. CANADA orders also have optional UPS or US MAIL shipping at actual charges. Foreign country orders, as listed on order form, will only have US MAIL shipping at actual charges.
READY MADE TRAINS/RMTŪ Terms of Sale
Because production of items may have a long lead time between your ordering and actual delivery date, please be aware of the following policies. RMT reserves the right to cancel customer orders and backorders at any time without further notification. All orders placed through Ready Made Trains/RMTŪ online, by mail, fax or phone are subject to these policies.
ALL SALES ARE FINAL:
Returns only for repair or replacement as per Warranty.
CREDIT/DEBIT CARD ORDERS:
To place an order for an item, a valid form of payment is required. Using a valid Discover, Visa, or MasterCard with a valid expiration date is considered a valid form of payment. Your order will only be charged at time of
shipment. Since, as stated above, RMTŪ cannot guarantee exactly when your order will be charged, the use of a debit card to hold your order is made at your own risk.
VALID CREDIT/DEBIT CARDS:
RMTŪ will make every reasonable effort to contact you if your credit/debit card holding an order has expired. Please contact RMTŪ to update your expiration date on any outstanding orders.
DECLINED OR EXPIRED CREDIT/DEBIT CARDS:
Orders are shipped in the sequence that they are received. If your credit card is invalid or declined, RMTŪ will make every reasonable attempt to contact you. However, if you do not promptly respond to any communication attempts, your order will be cancelled along with any other orders you may have on backorder. When you do respond with a new valid form of payment, your order will be fulfilled or reinstated as soon as possible. This may mean waiting for the next shipment of an item if sold out in the interim.
CANCELLATION OF CREDIT/DEBIT CARD ORDERS:
Prior to the processing of the sales transaction (the time we charge your card), you may cancel an order at any time. Once processing has begun on your order and it has been charged, the sale is considered final and you may no longer cancel the order.
PRE-PAID ORDER - CHECK OR MONEY ORDER PAYMENT:
While pre-payment is not required, some customers prefer to pay for their orders by check or money order in advance. Checks must be drawn on a USA bank account. Both check or money orders must be payable in US$ dollars. All orders paid by personal check are held for three weeks until the check clears. There is a $35 returned check fee charge for any check that does not clear.
PRE-PAID ORDER CANCELLATION:
Prior to the shipping of your item, you may cancel a pre-paid order and the amount you paid will be refunded or credited to a future purchase.
EXPECTED DELIVERY DATES:
While items are usually in stock when initially advertised, the newer items, or the most popular ones, may be backordered until a new shipment arrives from the factory.
RMTŪ's best estimate of an expected delivery date will be available online at the time of your order but this is only an estimate of arrival date. Many factors can cause a change in that expected date and RMTŪ will try to have updated information available for delays in these delivery dates.
If you order more than one item, RMTŪ reserves right to ship partial orders. For USA customers, RMTŪ may use United Parcel Service/UPS to ship your order and a complete street delivery address is required including ZIPCODE and daytime phone number, however RMTŪ reserves the right to send, at our option, any USA orders by USPS/US MAIL/United States Postal Service. APO-FPO Military address orders are also accepted but may require additional information to complete ordering process...contact RMTŪ by email. CANADA orders may utilize UPS or US MAIL shipping options. Foreign orders other than to CANADA require additional handling and shipping charges.
CHANGE OF ADDRESS:
Please notify RMTŪ of any change in your billing address, delivery address or phone number. If RMTŪ does not have your current information on file prior to shipment, your order may be delayed. You are responsible for any charges incurred due to an incorrect or changed address.
EMAIL PRODUCT UPDATES AND OTHER INFO:
On occasion, RMTŪ may send emails about new products or special sales/offers. Unless specifically requested to DELETE your email address, RMTŪ will use the email address listed on orders placed through RMTŪ website for this activity. Under no circumstances will RMTŪ share any of your information with other companies, individuals or organizations.
Return for Repair or Replacement. Please contact Customer Service before you return any item for repair or replacement. Regardless of the nature of the situation, a phone call or e-mail will simplify the procedure and insure that your item is handled in a timely manner and returned to you promptly.
Handling/Return Shipping charge is required on all WARRANTY or Repair Service.
WARRANTY SERVICE...USA CUSTOMERS ONLY: - for powered locomotive or railcar include US $18.00 and for freight or passenger car include US $10.00 for each item. Please include payment by postal money order or personal check. If any repairs are needed that are not covered by Warranty, RMTŪ Repair Dept. will contact you with estimated cost before completing any repair.
WARRANTY SERVICE...OUTSIDE USA...contact RMTŪ Repair Dept. c/o firstname.lastname@example.org for proper Handling/Return Shipping charge for your respective country.
RETURN VIA INSURED US MAIL TO:
RMTŪ REPAIR DEPT.
P.O. Box 173, Bloomsbury, NJ, USA 08804 07111
NOTE: Address label must include the name...RMTŪ Repair Dept. ...to properly route your repair.