Mailing Address: RMT/Ready Made Trains Ū PO Box 173 Bloomsbury, NJ 08804 RMT Customer Service Hours are ONLINE through email Only 24/7/365. rmt-direct@readymadetoys.com INFORMATION RMT does not sell direct to retail customers. Please contact your favorite train store hobby dealer to purchase any RMTŪ products. EXPECTED DELIVERY DATES: Most items are usually in stock for your train store hobby store dealer when information is listed on RMTŪ website, however items may be subject to unexpected arrival delays in transit from the factory. EMAIL PRODUCT UPDATES AND OTHER INFO: On occasion, RMTŪ may send emails about new products or special sales/offers. Unless specifically requested to DELETE your email address, RMTŪ will use the email address listed on emails to RMTŪ for this activity. Under no circumstances will RMTŪ share any of your information with other companies, individuals or organizations. WARRANTY SERVICE: Return for Repair or Replacement. Please contact train store hobby shop dealer from whom you originally purchased the item. RMTŪ does not accept returned items at RMTŪ offices.